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Community Services Manager

SUMMARY

Responsible for managing the successful delivery of community-based services for people with developmental disabilities and their families, through oversight of the Center’s clinical services as well as resource development, quality improvement, training or other service provider relations activities pursuant to the Lanterman Act and applicable state regulations as well as the policies established by the Harbor Regional Center Board of Trustees.

ESSENTIAL DUTIES

  • Provides leadership and management for a team, including clinicians who provide support for service coordination staff, or service provider relations specialists who provide support for direct service providers.
  • Participates in the recruitment, interviewing and hiring process for direct reports; assigns work and reviews progress; evaluates performance.
  • Develops expertise among team members through coaching and modeling and by providing and promoting continuous learning opportunities.
  • Builds relationships and partnerships with community-based resources serving people with developmental disabilities and their families including service providers of regional center services as well as publicly funded organizations providing generic resources for regional center families.
  • Oversees the work of subcontractors to ensure they are providing community services in accordance with contracts, evaluates level and quality of services, determines quality improvement needs and ensures provision of related activities.
  • Manages staff and service provider training including identifying needs, and delivering presentations/training for staff, service providers, clients and families; develops curriculum and/or coordinates with others to develop and implement training and/or consultation as needed.
  • Facilitates problem-solving in complex circumstances involving direct service providers and other community-based organizations; meets with families, clients and service providers to resolve conflicts.
  • Maintains current knowledge of best practices for clinicians and other direct service providers as set forth in the laws and regulations applicable to their field of practice or the services they provide.
  • Maintains confidentiality regarding clients and families in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the incumbent spends time at group homes and other community facilities. The incumbent will be exposed to volatile and emotional clients and their families.

In the course of performing this work, the incumbent may also be required to travel via personal vehicle or public transportation to other facilities, group homes, service providers, and community locations as needed. He or she:

  • Will spend time sitting, utilizing the computer.
  • Will spend time standing/walking throughout the facilities and group homes.
  • May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
  • May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

  • Microsoft Office including Word, Outlook, Excel and Power Point
  • VirtualCHART
  • Laserfishe
  • Adobe Acrobat

The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others. Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

  • A master’s degree in social work, psychology or related clinical/human services discipline
  • Several years of experience in programs providing direct services to individuals with developmental disabilities
  • Experience working with others from diverse cultural, linguistic and socioeconomic backgrounds.
  • Familiarity with the laws and regulations governing services and supports for people with developmental disabilities; especially including the Lanterman Act, the Individuals with Disabilities Education Act and related regulations.
  • An understanding of family systems and human dynamics, and knowledge of developmental disabilities.
  • Working knowledge of community-based resources to address special needs of clients.
  • Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
  • Effective oral and written communication skills, including the ability to read and understand statutory language and other legal documents, and write reports that may be interpreted within the legal system.
  • Demonstrated managerial skills; strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations; conflict resolution skills.
  • Training skills including curriculum development and implementation.
  • Ability to be flexible and work in a changing environment.
  • Computer skills sufficient to meet production demands of the job including Microsoft Office, Excel, Laserfishe and VirtualCHART software for client notes and reports.
  • Ability to work varied hours including occasional evenings, nights and weekends.
  • Knowledge of emergency procedures of the Regional Center.
  • Ability to model positive behaviors and Regional Center values.

Please submit your resume to HR@harborrc.org or fax to HR@ 310-316-5016.