Service Providers

Alternative Services Information

Wednesday, October 28, 2020

DDS informed the regional centers that the monthly rates for alternative services will take effect December 1, 2020.

At this time, the regional centers await release of the alternative services monthly rates. The regional centers will be responsible for the dissemination of the alternative services monthly rates to the service providers.

SPAC Town Hall Meeting

The Service Provider Advisory Committee hosted a webinar on Alternative Delivery of Non Residential Services on Thursday, November 19, 2020.
View Recording

Wednesday, October 14, 2020
Provider Briefing on Monthly Rates
View Recorded Presentation (YouTube)

September 25, 2020

Re: Alternative Nonresidential Services Model (ASDM)
Download Letter Here

Dear Service Providers,

Beginning September 1, 2020, regional centers and providers shall follow Directive 01-083120: Policies and Procedures for Utilizing Alternative Nonresidential Services during the COVID19 State of Emergency. The purpose of these policies and procedures is to permit Alternative Services that meet the individual needs of our clients, sustain the state’s developmental services provider network, and continue to claim federal reimbursement for services provided to clients during the COVID-19 State of Emergency.

The ASDM applies to services provided from alternative service options as outlined in the directive and may include services that are different than the services originally vendored for including a combination of services provided remotely and in alternate locations.

The ASDM will be phased in during the period from September 1 to October 31, 2020. The service rate used for those two months will be the current authorized rate and average monthly attendance over the 12 months period from March 2019 through February 2020 for each client who received Alternative Services and for whom the provider followed Alternative Service Implementation guidelines as per Section V of the directive. Providers will not be able to bill for clients who did not receive service.

Starting November 1, 2020, providers will use a monthly rate for each client who received Alternative Services. The monthly rate will be established by DDS and will be uniform for all clients served by the provider. Providers will not be able to bill for clients who did not receive service. Further guidance is forthcoming for providers who bill under service contracts.

We will update the Service Providers section of our website as we receive updated information at:

Services that are provided using the same frequency and duration as prior to COVID-19 are considered Traditional Services. Those services can be provided remotely or in alternate locations. They are not affected by this directive.

Please note that Absence Billing was suspended with an effective date of August 31, 2020. Providers who received loans under the Paycheck Protection Program (PPP) must apply those loans to absences. If loan funds are forgiven, claims shall be reduced by at least 85% of the loan amount forgiven and applied during the month of the claim.

Certain services require the submission of Parental Verification Forms (DS 5862). In accordance with WIC §4686.31 (a)(3): “The vendor shall submit the completed forms to the regional center together with the vendor’s invoices for the services provided”.

Parental or legal guardian’s signature may not be required for services that were rendered via telephone, video or other electronic communication. Please indicate on Form DS 5862 the following: “Service rendered via telephone, video or other electronic communication. We were unable to obtain parent/legal guardian signature”.

Thank you for your patience during this transition period. If you have any questions on how to bill, please contact me at or (310) 543-0625 or HRC’s Controller Ute Czemmel at or (310) 543-0685 for assistance.
Thank you.
Best regards,
Judy Wada
Chief Financial Officer
Harbor Regional Center