Service Providers

COVID-19 Updates

HRC thanks you for your continued commitment to providing excellent support and services to the people that we serve.

*Click here to review DDS Directives impacting Service Providers

Click here for Vaccination Information for Service Providers

COVID-19 Guidance Regarding Individuals with Disabilities

The CDC released new guidance regarding COVID-19 related to individuals with disabilities. The guidance includes information and resources for direct services providers, group homes, and other entities that work with people with disabilities. Information in the guidance includes precautions direct service providers can take to protect themselves and the people they work with, strategies for group homes to address staffing shortages, and other helpful tips.

Click here for guidance for director service providers.

Click here for guidance for group homes for individuals with disabilities.

Click here for guidance for direct service providers, caregivers, parents, and people with developmental and behavioral disorders.

Click here for guidance for people with developmental and behavioral disorder.

ARCA Letter to Worker’s Compensation Insurance Rating Bureau

April 2, 2020

Impact on the Disability Community – Coronavirus Aid, Relief and Economic Security (CARES) Act and Family First Response Act

March 25, 2020

Department of Developmental Services Updated FAQs

March 22, 2020

Dear Harbor Regional Center Adult Day, Supported Living, and Residential Service Providers,

We want you to know that HRC is here to support you and all of our service providers and that we have put structures into place to assist with communication to and from our service providers. We want to ensure you have all of the supports you need to continue caring for all of our mutual clients during this challenging time.


It is important for you to know that Regional centers are required to report to DDS every day all symptomatic and confirmed cases of COVID-19 for clients, RC staff and service provider staff. Symptomatic cases are those where medical attention was sought (typical signs and symptoms include: fever, cough, shortness of breath). We are reporting when an individual is being tested and the test results.

Please notify us by sending an email to one of the following email inboxes, appropriate to your service category, whenever you learn of a client or staff member who has become symptomatic, has been tested or has received test results. We are checking this email address frequently. Please use these email addresses, by service category, in addition to your regular communication with HRC service coordination and service provider relations staff, for providing general information to HRC or asking specific questions of HRC.


Symptoms and Prevention

COVID-19 illnesses have ranged from asymptomatic (no symptoms) or mild symptoms to severe illness and even death. Symptoms may display as flu-like symptoms, such as fever, cough, and shortness of breath, and may appear 2-14 days after exposure. There is currently no vaccine to prevent COVID-19, and the best way to prevent the illness is to avoid being exposed to the virus. The CDC recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoiding close contact with people who are sick.
  • Avoiding touching your eyes, nose, and mouth with unwashed hands.
  • Staying home when you are sick.
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash.
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.

Certificate of Medical Clearance

Staff with confirmed COVID-19 should be in frequent communication with a healthcare provider and the local public health department. If you have been instructed by your healthcare provider or the local public health department to quarantine or self-monitor, a certificate of medical clearance must be obtained from your healthcare provider or the local public health department before returning to work or conducting facility visits.

Licensing Requirements and Directives

CDSS Licensed Facilities Fingerprint Clearance and Exemption Transfers Update 5/22/20


  • Includes:
    Updated Visitation Waiver; Personal Right
    Buildings and Grounds/Capacity Waiver
    Staffing Ratios Waiver
    Criminal Record Background Clearance Waiver
    Personnel Requirements
  • Department of Social Services Notice to all Adult and Senior Care Licensees
  • PIN 20-07-CCLD - Suspension of all Annual Inspections to Allow Technical Assistance for Licensees Regarding the Coronavirus 2019 Disease (COVID-19)
    Please check your email, and the HRC website Service Provider section, for the most up to the minute updates. We will also post information for our community on our HRC Facebook and Twitter pages.

Important Survey Regarding Your Clients During the COVID-19 Pandemic.

We need your assistance in completing a survey which will help us identify the status of services currently being provided by our adult day, supported living, and group home service providers. We plan to use these surveys to stay in close contact with you and gather needed information.

We need your immediate attention to completing this survey so that we have a full understanding of overall situation for the clients we serve together. Please click on the link below and read the letter for additional information, and click on the link within the letter to complete the survey by the end of the day MONDAY.

Adult Day Services Provider Letter

Adult Day Services Survey

Supported Living & FFA Letter

Supported Living & FFA Provider Survey

Residential Services Provider Letter

Residential Services Provider Survey