Services

Complaints

Responding To Your Concerns When We Disagree

We are committed to building strong partnerships with families. Our goal is to be responsive to each family’s special needs, and to clearly communicate options for our clients and families. But despite our best efforts, there may be a time when our client or his family disagrees with the decision we make. If this happens, clients or families may ask us to review our decision, to make sure all information was considered. We will make every effort to resolve disagreements informally, through discussion with your Counselor, his/her Program Manager, or Department Director.

A number of formal processes have been established for responding to concerns or complaints related to services that are provided by HRC or our service providers.

Fair Hearing Process: A request for a fair hearing is a formal request for someone to review or change a regional center decision - whether about eligibility for services or regarding services to be provided . Read More:

Whistleblower Complaints: You may refer to this policy for concerns related to actions of the HRC board, officers, directors, employees, contractors, and service providers which you believe may be improper.

You may also refer to the State of California Department of Developmental Services (DDS) webpage http://www.dds.ca.gov/Complaints/Home.cfm for information on how to file a Whistleblower or other complaint with DDS.