We are committed to building strong partnerships with families.
Our goal is to be responsive to each family’s special needs and
to clearly communicate options for our clients and families. But
despite our best efforts, there may be a time when our client or
his family disagrees with the decision we make. If this happens,
clients or families may ask us to review our decision, to make
sure all information was considered. We will make every effort to
resolve disagreements informally, through discussion with your
Counselor, his/her Program Manager, or Department Director.
A number of formal processes have been established for responding
to concerns or complaints related to services that are provided
by HRC or our service providers. The Department of
Developmental Services (DDS) contracts with the
Office of Administrative Hearings (OAH) to provide
mediations and due process hearings for various programs.
The Complaint Process is used when an individual client/family,
or any representative acting on behalf of a client, believes that
any right has been wrongly or unfairly denied by a regional
center or a service provider. This process
is not to be used by clients to resolve disputes about
eligibility, or the nature, scope, or amount of
If a rights violation is confirmed to have occurred, the intent
of the Rights Violation Complaint Process is to provide a
meaningful resolution and attempt to prevent similar violations
from occurring again.
For Regional Center clients from birth to 36 months, complaints
are submitted to the Department of Developmental Services (DDS).
Read More for Regional Center clients from birth to 36
The Office of Clients Rights Advocacy (OCRA) is part
of Disability Rights California. OCRA provides free legal
information, advice, and representation to regional center
clients. OCRA serves clients of all 21 regional centers
throughout California, and has been serving them since 1999. OCRA
has a Clients’ Rights Advocate (CRA) serving each regional
center. The CRA helps protect regional center clients’
Harbor Regional Center CRA
Johnanthony Alaimo – CRA Johnanthony.Alaimo@disabilityrightsca.org
Office of Clients’ Rights Advocacy
17215 Studebaker Road, Suite 195
Cerritos, CA 90703
Phone: (562) 623-9911
Fax: (562) 623-9929
Supervised by Tim Poe
California (DRC) is a nonprofit agency. They
are the largest disability rights group in the nation. Federal
law established DRC to protect and advocate for the rights of
people with disabilities.