Complaints

Complaints

Responding to Your Concerns When We Disagree

Overview

We are committed to building strong partnerships with families. Our goal is to be responsive to each family’s special needs and to clearly communicate options for our clients and families. But despite our best efforts, there may be a time when our client or his family disagrees with the decision we make. If this happens, clients or families may ask us to review our decision, to make sure all information was considered. We will make every effort to resolve disagreements informally, through discussion with your Counselor, his/her Program Manager, or Department Director.

A number of formal processes have been established for responding to concerns or complaints related to services that are provided by HRC or our service providers. The Department of Developmental Services (DDS) contracts with the Office of Administrative Hearings (OAH) to provide mediations and due process hearings for various programs. 

Complaints

The Complaint Process is used when an individual client/family, or any representative acting on behalf of a client, believes that any right has been wrongly or unfairly denied by a regional center or a service provider. This process is not to be used by clients to resolve disputes about eligibility, or the nature, scope, or amount of services.  

If a rights violation is confirmed to have occurred, the intent of the Rights Violation Complaint Process is to provide a meaningful resolution and attempt to prevent similar violations from occurring again.

For Regional Center clients from birth to 36 months, complaints are submitted to the Department of Developmental Services (DDS).

Read More for Regional Center clients from birth to 36 months. 

For Regional Center clients age 3 and older, complaints are submitted to HRC.

Read More for Regional Center clients age 3 and older. 

Fair Hearing Process

A request for a fair hearing is a formal request for someone to review or change a regional center decision – whether about eligibility for services or regarding services to be provided. Read More:

​For Regional Center clients from birth to 36 months, Due Process Hearing requests are submitted to the Office of Administrative Hearings

Read More for Regional Center clients from birth to 36 month: 

For Regional Center clients from birth to 36 months, Mediation requests are submitted to the Office of Administrative Hearings

For Regional Center clients age 3 and older, requests are submitted to HRC

Read More for Regional Center clients age 3 and older. 

Whistleblower Complaints

Whistleblower Policy

You may refer to this policy for concerns related to actions of the HRC board, officers, directors, employees, contractors, and service providers which you believe may be improper.

You may also refer to the State of California Department of Developmental Services (DDS) webpage  for information on how to file a Whistleblower complaint with DDS.

Advocacy Resources

The Office of Clients Rights Advocacy (OCRA) is part of Disability Rights California. OCRA provides free legal information, advice, and representation to regional center clients. OCRA serves clients of all 21 regional centers throughout California, and has been serving them since 1999. OCRA has a Clients’ Rights Advocate (CRA) serving each regional center. The CRA helps protect regional center clients’ rights. 

Harbor Regional Center CRA
Johnanthony Alaimo – CRA
Johnanthony.Alaimo@disabilityrightsca.org
Office of Clients’ Rights Advocacy      
17215 Studebaker Road, Suite 195
Cerritos, CA 90703
Phone: (562) 623-9911
Fax: (562) 623-9929
Supervised by Tim Poe

Disability Rights California (DRC) is a nonprofit agency. They are the largest disability rights group in the nation. Federal law established DRC to protect and advocate for the rights of people with disabilities.