Director of Community Services

The Director of Community Services is responsible for managing the successful delivery of community-based services for people with developmental disabilities and their families, through oversight of the Center’s clinical services as well as resource development, quality improvement, training or other service provider relations activities pursuant to the Lanterman Act and applicable state regulations as well as the policies established by the Harbor Regional Center Board of Trustees.

ESSENTIAL DUTIES

1. Provides leadership and management for the Department of Community Services, including clinicians who provide support for service coordination staff, families and clients and service provider relations specialists who provide support and training for direct service providers, and resource developers who identify and assist potential service providers through the vendorization process.

2. Builds relationships and partnerships with community-based resources serving people with developmental disabilities and their families including providers of regional center services as well as publicly funded organizations providing generic resources for regional center families.

3. Facilitates problem-solving in complex circumstances involving direct service providers and other community-based organizations.

4. Develops collaborative working relationships with other community partners such as regional centers and state licensing agencies.

5. Ensures current information and technical assistance is provided to service providers with regard to meeting the changing needs of clients by planning and implementing quality enhancement activities.

6. Serves as a member of the organization’s senior management team; provides leadership to staff to strengthen programs and operations; promotes the Center’s goals and philosophies to staff; participates in management committees; provides staff support to Board committees, and actively cooperates with others in support of the Center’s goals.

SECONDARY DUTIES
Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined setting and are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the incumbent spends time at group homes and other community facilities. The incumbent will be exposed to volatile and emotional clients and their families.

In the course of performing this work, the incumbent may also be required to travel via personal vehicle or public transportation to other facilities, group homes, service providers, and community locations as needed. The incumbent:

Will spend time sitting, utilizing the computer.

Will spend time standing/walking throughout the facilities and group homes.

May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.

May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

Microsoft Office including Word, Outlook, Excel and Power Point

Virtual CHART

Laserfiche

Adobe Acrobat

ZOOM and other video conferencing platforms

The incumbent must be able to perform this job safely, without endangering their health or the health of others. Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

A master’s degree in human services, public administration, or similar field preferred.

At least five years of experience in a management or supervisory role. Experience in programs providing services to individuals with developmental disabilities preferred.

Ability to analyze complex administrative problems and put effective changes into practice.

Ability to interpret and apply a variety of legal requirements and policy standards.

A comprehensive working knowledge of the laws and regulations associated with Regional Center clients, services and service providers (i.e. Welfare and Institutions Code, Title 17, and Title 22) including, but not limited to the following processes: Service provider vendorization requirements, service agreements and service provider contracting.

Clear understanding of major state and regional center programs and initiatives including, but not limited to the following: Home and Community Based Services (HCBS); HCBS Final Rule; Community Placement Program/Community Redevelopment Program (CPP/CRDP); and the Employment First Initiative.

Working knowledge of community-based resources to address special needs of clients.

Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.

Must be able to act as a business partner and advisor, to the Executive Director, working in concert with the Executive Director to develop both short-and long-term strategies for the organization.

Must be able to effectively partner with their peers on the Executive Management team to identify resource needs to support HRC clients and service providers.

Must be able to effectively prioritize and delegate projects and work assignments.

Must be an honest and positive self-starter who can creatively manage resources and proactively identify and resolve problems; should be motivated to exceed goals and set his/her own standards for achieving high performance.

Should be an adaptable multitasker, with the ability to control and move forward on several priorities simultaneously; this includes switching priorities as required without losing momentum.

This position requires exceptional interpersonal, written, and verbal communications skills to articulate, and explain complex systems and processes to senior staff, trustees, and other stakeholders in a clear, non-technical manner.

Should be a visible, accessible, and compassionate leader who possesses superb management skills and experience working within a dynamic environment. The individual will function as a catalyst, coach, and doer, using strong people skills to guide staff at all levels of the organization.

Strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations; conflict resolution skill.

Capacity to be flexible and work in a changing environment.

Availability/flexibility to work varied hours including occasional evenings, nights and weekends.

Knowledge of emergency procedures of the Regional Center.

Capacity to model positive behaviors and Regional Center values.

Comprehensive benefit package included for medical, dental, vision and 401(K) retirement.
Please submit your resume to HR@harborrc.org or fax to 310-316-5016.