Float Service Coordinator
Responsible for maintaining relationships with families in the absence of a regularly assigned Service Coordinator. This typically occurs when the assigned Service Coordinator is on leave or while the Client Services Manager is recruiting to fill a vacant position
The Float Service Coordinator will be assigned to one or more caseloads in the absence of a regularly assigned Service Coordinator. Service coordination responsibilities are set forth as follows:
If only one caseload is assigned, the Float Service Coordinator provides all service coordination activities required for the clients/families on the caseload until such time as the assigned service coordinator returns from leave or the vacant position is filled. When covering for a vacant caseload, the float service coordinator may also be assigned to assist with transitioning the caseload to the newly hired service coordinator.
If two or more caseloads are assigned, the Client Services Manager and Float Service Coordinator prioritize the completion of specific service coordination functions:
- Conducts face to face IPP/IFSP meeting.
- Completes IPP/IFSP documentation.
- Completes and updates CDERS.
- Identify potential add-ons and/or recertify cases for Medicaid Waiver.
- Conducts all annual/semi-annual/quarterly planning meetings.
- Ensures timely completion and processing of POS authorizations.
- Documents case management activity on ID Notes using Virtual Chart.
- Other case management activities as deemed necessary by the caseload team client services manager.
- Based on the needs of the client, the Float Service Coordinator may be required to perform all functions of a Service Coordinator.
If there is no vacant caseload, the Float Service Coordinator works on special projects or other activities as assigned by the MRQA.
The Float Service Coordinator is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the Float Service Coordinator spends time at client’s residence and other community facilities. The Float Service Coordinator may be exposed to clients and their families who may become volatile or emotional.
In the course of performing this work, the Float Service Coordinator will spend substantial time standing, sitting, speaking, and listening. They may also be required to travel via personal vehicle or public transportation to other offices, client homes, service provider settings, and community locations as needed.
- Will spend time sitting, utilizing the computer.
- Will spend time standing/walking throughout the center.
- May lift up to 15 lbs. periodically. If more, the float service coordinator must request assistance.
- May stoop or stretch to access file cabinets, shelves.
The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.
Computer software may include any or all of the following:
- Microsoft Office including Word, Outlook
- Virtual CHART
The Float Service Coordinator must be able to perform this job safely, without endangering the health or safety of him/herself or others. Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
To perform effectively in this position, the Float Service Coordinator must have:
- A Bachelor’s degree in Psychology, Social Work or similar discipline. A related master’s degree is preferred.
- Not less than two years of experience working in programs offering child and family assessment services, case management/service coordination, family support, referral services, or similar services.
- Experience working with families from diverse cultural, linguistic and socioeconomic backgrounds.
- An understanding of family systems and human dynamics, and knowledge of developmental disabilities.
- Working knowledge of community resources to address special needs of clients.
- Valid California driver license and state required insurance, if using personal vehicle on center business. Acceptable driving record to the organization and/or its insurance carrier.
- Effective oral and written communication skills
- Knowledge of program criteria and regulations governing the work of regional centers.
- Strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations.
- Strong organizational and time management skills.
- Ability to be flexible and work in a changing environment.
- Computer skills sufficient to meet production demands of the job.
- Availability/flexibility to work varied hours including evenings, nights and weekends.
- Commitment to demonstrate positive behaviors and to embrace Regional Center core values.
- Bilingual preferred but not required.
Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination and booster if eligible. A reasonable accommodation may be requested for an exemption from the COVID-19 vaccination requirement.
Please submit resume to HR@harborrc.org
Equal Opportunity Employer