The primary responsibilities of the IT Coordinator are to plan, coordinate, implement, and manage activities related to designated IT systems and projects at HRC. The IT Coordinator researches and recommends technological strategic solutions. The IT Coordinator customarily and regularly exercises discretion and independent judgment. This is a confidential position that reports to the Director of IT.
To perform this job successfully, an individual must perform each of the following essential duties independently on matters of significance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Provides leadership and management for key initiatives and projects with an emphasis toward our Case Management Teams by applying IT solutions in accordance with the provisions of the Lanterman Act and the policies and procedures established by Harbor Regional Center.
- Apply information technology solutions, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Analyze organizational processes and procedures to determine most effective business systems software to meet the needs of the users.
- Ability to establish data quality reporting processes and analyze reports to identify data integrity issues.
- Respond to Helpdesk tickets for user incidents and requests in a courteous, timely, and professional manner.
- Conduct training for staff on IT systems as required.
- Complete projects by coordinating resources and timetables with user departments and IT.
- Software Upgrades/Enhancements – Example: Virtual
- Hardware Implementations – Example: Virtual Desktop
- Generating Reports – Example: Client Data
- Software Upgrades/Enhancements – Example: Virtual Chart/Laserfiche
- Additional responsibilities as directed.
The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:
- Will spend time sitting, utilizing the computer
- Will spend limited time standing/walking throughout the facilities
- May lift up to 15 lbs. periodically. If more, the incumbent must request assistance
- May stoop or stretch to access file cabinets, shelves
The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.
The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others. Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.
Knowledge and skills:
- Ability to learn IT concepts of data communications and information systems hardware and software.
- Experience working in programs offering child and family assessment services, case management/service coordination, family support and referral services, or similar services.
- Experience working with individuals from diverse cultural, linguistic and socioeconomic backgrounds.
- An understanding of family systems and human dynamics and knowledge of developmental disabilities.
- Ability to gather and analyze facts, draw conclusions, identify issues, and problem solve.
- Ability to conduct training and informational sessions.
- Demonstrated ability to communicate effectively with people of varying degrees of technical ability and across different areas of the organization.
- Demonstrated capacity for self-directed learning.
- Excellent organizational skills.
- Ability to work independently on multiple assignments and to work collaboratively within a team.
- Must be proficient in the use of a computer, including Microsoft Office products: Word, Excel, Outlook, PowerPoint; Case Management and Document Management applications (Virtual Chart and Laserfiche preferred).
Education an Experience
High school diploma or GED required.
Bachelor’s degree in psychology, social work or similar discipline or BS in Computer Science related field
Local travel requires a valid CDL and acceptable driving record.