Open Positions

Summary

Under the direction of the Executive Director, the Senior Director of Case Management provides strategic leadership and oversight of all case management operations, including training and person-centered practices. The position also oversees Harbor’s special incident investigations, reporting, fair hearings, complaints, federal programs, and records requests.  This role ensures the delivery of high-quality, person-centered services, and aligns case management and support activities with organizational goals.  This position requires extensive knowledge of the Lanterman Act, Title 17 regulations, person-centered planning, and best practices in serving individuals with developmental disabilities.  Committed to fostering a person-centered organization and customer-service culture.  Upholds and models Harbor’s vision, mission, and guiding values in all leadership and management practices.

Essential Duties

Leadership and Strategy:

1. Serves as a key member of Harbor’s senior leadership team, providing strategic direction and mentorship to staff to enhance case management and support operations.
2. Develops and executes comprehensive case management and support strategies aligned with Harbor’s vision, mission, and guiding values.
3. Establishes performance metrics, quality standards, and data-driven decision-making processes to monitor program effectiveness and outcomes.
4. Provides leadership and support to case management and support teams, ensuring services align with best practices as well as statutory, regulatory and contractual requirements.
5. Supports Harbor’s Board of Trustees by assisting with committee work and providing leadership in organizational planning and policy development.
6. Fosters a culture of collaboration, accountability, and continuous improvement.
7. Builds and maintains relationships with key stakeholders, including community organizations and government agencies.
8. Represents Harbor in meetings, conferences, public forums, and advocacy efforts as needed.

Case Management and Support Oversight:

1. Oversees the delivery of case management and support services, ensuring compliance with the Lanterman Act, Title 17, other applicable regulations, and all applicable contracts and directives.
2. Develops and refines policies and procedures to enhance case management and support operations.
3. Advocates for individuals and families served by Harbor and works with external stakeholders to secure necessary resources and services.
4. Monitors case management and support activities to ensure quality service delivery, adherence to best practices, and continuous process improvement.

Interdepartmental Collaboration and Compliance:

1. Works closely with finance, clinical services, community services, and other departments to ensure coordinated service delivery.
2. Ensures compliance with federal, state, and local regulations and contracts governing regional center operations.
3. Oversees the development and implementation of case management and support trainings on statutory, regulatory and contractual requirements, best practices, and emerging service innovations.

Staff Development and Supervision:

1. Oversees and mentors case management and support teams, fostering professional growth and leadership development.
2. Supports workforce planning, recruitment, and retention efforts to maintain highly skilled case management and support teams.
3. Ensures ongoing training and development opportunities for case management and support teams to enhance service delivery.
4. Fosters a culture of collaboration, accountability, and continuous improvement within the case management and support teams.

Secondary Duties

Performs other duties as assigned/required.

Environment/Physical Activity

The incumbent is in a non-confined setting in which they are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc.

In the course of performing this work the incumbent may also be required to travel via personal vehicle to other facilities and community locations as needed.  The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop, bend, or stretch to access file cabinets and shelves.

The incumbent in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Excel and Power Point
• Virtual Chart
• Video conferencing platforms (e.g. Zoom, Teams)

The incumbent must be able to perform this job safely, without endangering their health or safety or that of others.  Individuals with disabilities that may affect their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

Position Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• A master’s degree in social work, psychology, healthcare administration, public administration, or a related field preferred.
• Minimum of five years of leadership in a health or human services organization, preferably in a nonprofit setting.
• In-depth knowledge of the Lanterman Act, Title 17 regulations, Home and Community-Based Services (HCBS) program, Medi-Cal Waiver programs, and person-centered planning principles.
• Demonstrated ability to manage complex case management operations while ensuring high-quality service delivery.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to collaborate effectively across departments and with external stakeholders.
• Adaptable multitasker, with ability to control and move forward on several priorities simultaneously; this includes switching priorities as required without losing momentum.
• Excellent verbal and written communication skills.
• Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
• Capacity to be flexible and work in a changing environment.
• Availability/flexibility to work varied hours including occasional evenings, nights and weekends.

Starting Salary Range: $156,015 – $226,966

Equal Opportunity Employer

Summary

Under the direction of a Client Services Manager, Service Coordinators are responsible for providing service coordination for individuals with developmental disabilities and their families to enable them to participate in family and community life as fully as possible and to do so pursuant to the provisions of the Lanterman Act as well as the policies established by the Harbor Regional Center Board of Trustees.

Essential Duties

• Individual and family assessment and needs identification.
• Planning for provision of appropriate services and support.
• Evaluation and monitoring of service delivery and advocacy.

Skills and Abilities

Understanding of family systems and human dynamics.

Familiarity with the prevailing philosophy in the field of developmental disabilities.

Strong organizational and time management skills.

Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.

Effective oral and written communication skills.

Minimum Employment Standards

Bachelor’s degree in Social Work, Psychology or related human services field and at least 1 year post BA/BS paid work experience. A related master’s degree is preferred.

Not less than 1 year experience working in programs offering child and family assessment services, case management/service coordination, family support and referral services, or similar services.

Preferred but not required- bilingual in Chinese, French, American Sign Language, German, Japanese, Khmer, Spanish, Tagalog, and Vietnamese.

Current California driver’s license and State required insurance required if using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.

Environment/Physical Activity

The service coordinator is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the service coordinator spends time at client homes and other community facilities. The service coordinator may be exposed to clients and their families who may become volatile or emotional.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, and Excel.
• Virtual CHART
• Laserfiche
• Zoom and other video conferencing platforms.

Starting Salary Range: $55,078 – $65,665

Equal Opportunity Employer

Summary

Under the direction of the Director of Children’s Services, the PC specialist will provide clients and families the option of exercising more authority over how, and by whom, services are provided. Incumbent will also be responsible for overseeing the implementation of the Participant Directed Services (PDS), will educate clients and families on PDS and will ensure that Service Coordinators are properly trained and prepared to handle the requirements of SDP and PDS. Incumbent will also collaborate with the Center’s PC fiscal specialist as needed.

Essential Duties

1. Serve as subject experts in regional center service options that increase client choice and control in participant-directed services and the Self-directed Program (SDP).
2. Develop, implement, evaluate, and modify as necessary, all SDP and PDS activities for Harbor.
3. Manages SDP related community engagement activities for purposes of promoting community awareness of the SDP.
4. Conducts orientation and/ or training for Harbor staff, individuals served, families, providers, and community partners to ensure understanding of the principles and mechanics of the SDP and PDS.
5. Develop and maintain training materials on relevant elements of the SDP and PDS.
6. Creates and assists in the implementation of processes that provide oversight of the expenditure of self-determination funds and the achievement of participant outcomes over time.
7. Collect, maintain and disseminate data to Harbor staff, community partners, and the Department as needed.
8. Assess for and report on SDP resource needs.
9. Establish and maintain effective communication, teamwork, and partnership with all key professional partners in the SDP, including but not limited to, service coordination staff, Fiscal Management Services, Person-centered Planners, and Independent Facilitators, etc.
10. Keeps abreast of legislative initiatives and DDS directives related to SDP/ PDS and ensures that Harbor staff and community remain informed.
11. Work with the SDP Local Advisory Committee on oversight and quality improvement processes.

Minimum Employment Standards

• Bachelor’s degree in social, behavioral or life science or special education and 3 to 5 years of experience working with people with developmental disabilities. A master’s degree may be substituted for one year of required experience.
• At least 2 years of experience working for or in partnership with the Regional Center system.
• A working knowledge of developmental disabilities and must demonstrate a strong knowledge of current values and practices in the field of developmental disabilities.
• Capacity to model positive behaviors and Regional Center values.
• Ability to establish and maintain collaborate working relationships with clients, families, a team of professionals, and a diverse public.
• Ability to lead and motivate others and work cooperatively with service providers and regional center staff.
• Strong knowledge of the key principles and mechanics of the SDP.
• The ability to communicate effectively, both orally and in writing and the ability to prepare clear, accurate and concise reports, including the analysis and interpretation of statistical data and recommendations.
• Strong public-speaking skills, ability to create and facilitate presentations and trainings, manage multiple projects and work effectively in a fast-paced environment.
• Strong problem-solving and organizational skills, and demonstrated ability to apply independent judgment in critical situations; conflict resolution skills

• Computer skills sufficient to meet production demands of the job including but not limited to MS Word, Outlook, Excel and PowerPoint.
• Availability/flexibility to work varied hours including occasional evenings, nights and weekends.

• Valid California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.

• Bilingual; English/ Spanish required.

Environment/Physical Activity

The service coordinator is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the service coordinator spends time at client homes and other community facilities. The service coordinator may be exposed to clients and their families who may become volatile or emotional.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Excel, and PowerPoint.
• Virtual CHART
• Adobe Acrobat
• Learning Management System
• Laserfiche
• Zoom and other video conferencing platforms.

Starting Salary Range: $65,562 – $72,966

Equal Opportunity Employer

SUMMARY

The Records & Compliance Assistant provides administrative and technical support to the Manager of Records and Compliance in ensuring the Center’s compliance with the California Public Records Act (CPRA), complaint tracking requirements, and related statutory obligations. This position is responsible for assisting in the intake, logging, tracking, redaction, and preparation of documents for review and release. The Records & Compliance Assistant also helps maintain accurate and organized records systems and supports the monitoring of complaints, including 4731 complaints, Early Start (ES) complaints, and Whistleblower complaints. The role requires excellent organizational skills, strong attention to detail, and the ability to handle sensitive and confidential information with discretion and professionalism.

The Records & Compliance Assistant works under the direction of the Manager of Records and Compliance and contributes to a culture of accuracy, customer service, and confidentiality.

ESSENTIAL DUTIES

1. Assists in organizing, assigning, and tracking the department’s workflow to ensure work timelines/deadlines are accomplished to meet schedules.
2. Receive, log, and track all Public Records Act requests in compliance with statutory timelines.
3. Receive, log, and track 4731 complaints, and Early Start (ES) complaints to ensure accurate documentation and timely follow-up.
4. Gather responsive documents in collaboration with internal departments and external partner agencies.
5. Conduct preliminary review and redaction of records under the direction of the Manager of Records and Compliance.
6. Prepare exemption logs and assist with drafting written responses to requestors.
7. Ensure responses are consistent with the CPRA and internal policies.
8. Follow established procedures to ensure compliance with statutory timelines and confidentiality requirements.
9. Assist with preparing reports, summaries, and data tracking for program monitoring, including complaint trends.
10. Provide administrative support, including data entry, document scanning, and general clerical duties.
11. Support the Manager of Records and Compliance in staff training and updates to procedures.
12. Participates in meetings – Department level and trainings. Schedule conference rooms, prepare materials and arrange for audio/visual equipment, etc.
13. Maintains absolute confidentiality regarding individuals served and families in compliance with HIPAA regulations and Regional Center policies.
14. Manages special projects as assigned.

SECONDARY DUTIES

Assist with the use and maintenance of technology systems related to records management and compliance.

Work with IT to access, organize, and store electronic records.

Performs other related duties as assigned/required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined setting in which they are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc.

In the course of performing this work the incumbent may also be required to travel via personal vehicle to other facilities and community locations as needed.  The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop, bend, or stretch to access file cabinets and shelves.

The incumbent in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Excel and Power Point
• Proficiency with Microsoft Office, Google Suite, and database systems

The incumbent must be able to perform this job safely, without endangering their health or safety or that of others.  Individuals with disabilities that may affect their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

Education and Experience

• High school diploma or equivalent required.
• Coursework in public administration, legal studies, records management, or a related field preferred.
• Two (2) years of administrative experience, preferably in a public agency, nonprofit, or legal/compliance setting.
• Records-related training or certification desirable but not required.

Knowledge, Skills, and Abilities

• Interest in or working knowledge of the California Public Records Act and compliance standards.
• Strong administrative and organizational skills.
• Ability to collaborate effectively across departments and with external stakeholders.
• Ability to manage multiple priorities, adapt to changing needs, and shift tasks as required.
• High level of accuracy, attention to detail, and confidentiality.
• Strong attention to detail and accuracy in data entry and document preparation.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, Google Suite, and databases.
• Valid California driver’s license and state-required insurance when using personal vehicle for Center business; driving record must be acceptable to the organization and/or its insurance carrier.
• Flexibility to work varied hours, including occasional evenings and weekends.

Starting Salary Range: $52,208 – $58,115

Equal Opportunity Employer

SUMMARY

The Parent Mentor serves as a key liaison for supporting individuals with developmental disabilities and Parents/Families served by Harbor Regional Center (Harbor). This position assists individuals and families who have an identified need to access various community and regional center services. This position participates in community engagement and promotes culturally and linguistically appropriate services. The role also fosters parent – professional collaboration across agencies and supports parent/family capacity. The ideal candidate will need to demonstrate the skills to mentor, coach, and support individuals with developmental disabilities and/or their parents.

ESSENTIAL DUTIES

1.  Act as Harbor Regional Center’s Family Resource Center team, as part of parent/family support and serve as liaison between Harbor Regional Center, community partners, and service providers.
2. Develop and cultivate relationships and partnerships with key stakeholders, including self-advocates, families, service providers, Harbor staff, and community members from diverse cultural communities to gather information and valuable input regarding unique cultural and linguistic needs within Harbor’s catchment area.
3. Provide assistance to individuals who receive services, their circles of support, and the community on resources, while having a good understanding of current regulations (Lanterman Act and ADA).
4. Collaborate with individuals/families to develop Family Mentoring Plans; produce accurate and succinct reports; record pertinent contacts/notes within VirtualChart (or other appropriate database) ensuring accuracy and high-quality information.
5. Supports Harbor’s internal and external communication and engagement activities, including responding to visitors, inquiries, communication with community groups, and the public, assisting with the development and review of resources and materials to ensure accessibility and cultural relevance.
6. Disseminates relevant data, information and culturally relevant community resources to staff, individuals receiving services, their circles of support, and the community.
7. Assist with overall functions of the Family Resource Center, which may include assisting visitors navigate and obtain accurate information and resources, providing tours, process lending library, and special assignments and events as assigned by Manager.
8. Participates in meetings and training and may be responsible for presenting and communicating information and data in a variety of settings, including multi-disciplinary teams and systems.
9. Collaborate with team members on the facilitation of Harbor communications and engagement activities and initiatives, while also collaborating with others across departments to provide support when needed.
10. Collect, manage, and report data related to role. Responsible for maintaining records to ensure appropriate reporting to various entities, as needed.
11. Plan, coordinate, and participate in community outreach activities to promote awareness of the services of Harbor Regional Center.
12. Maintain absolute confidentiality regarding individuals served and families in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non‐confined office‐type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the incumbent may spends time in other community facilities. The incumbent will be exposed to volatile and emotional individuals and their families.

In the course of performing this work, the incumbent will also be required to travel via personal vehicle or public transportation to other facilities, group homes, service providers, and community locations as needed. The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend limited time standing/walking throughout the facilities.
• May lift up to 15 periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.
• May be grabbed, pushed or hit by an individual receiving services.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Power Point, Excel, Teams, and PowerPoint
• VirtualCHART
• Zoom
• Abode Acrobat
• Canva

The incumbent must be able to perform this job safely, without endangering the health or safety of themselves or others.  Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Lived experience as a Parent or Family Member of someone with a developmental disability.
• Three or more years of experience in administrative work, developmental disabilities, and supporting parents or family members through complex processes.
• Preferred fluency in a language other than English, such as Spanish, American Sign Language, Khmer, Japanese, Korean, Tagalog, Mandarin, or Vietnamese.
• Excellent, positive interpersonal skills working with others from diverse cultural, linguistic and socioeconomic backgrounds.
• Strong communication, facilitation, and public speaking skills, including ability to communicate effectively verbally and in writing, with individuals and groups from a variety of educational and socioeconomic backgrounds.
• Ability to manage multiple projects and work collaboratively with multi-disciplinary team members, including individuals with developmental disabilities, family members, service providers, and staff.
• Capacity to model positive behaviors and Regional Center values.
• Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
• Strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations.
• Ability to be flexible and work in a changing environment.
• Computer skills sufficient to meet production demands of the job including Microsoft Office, Zoom and VirtualCHART or other database software for notes.
• Ability/flexibility to work varied hours including occasional evenings, nights and weekends.

Starting Salary Range:  $39,249.60 – $43,701

Equal Opportunity Employer

SUMMARY

Responsible for performing a variety of routine accounting duties relative to the accurate processing of accounts payable using the State’s Uniform Fiscal System, ensuring compliance with generally accepted accounting principles, Harbor Regional Center policies, and various benefit agency regulations as required.

ESSENTIAL DUTIES

Incumbent may perform any or all of the following, depending on specific assignment:

1. Enters a high volume of data into the fiscal system, ensuring accuracy and completeness.
2. Receives requests for services and verifies accuracy, vendor number, rates, service codes, Enters data from the requests into the fiscal system to generate purchase orders.
3. Verifies that the bill has the proper level of approvals for payment in accordance with policies; follows up to obtain appropriate level as needed.
4. Generates electronic payments and paper checks in payment for services and products.
5. Analyzes billing documentation to ensure discrepancies are caught and resolved; trouble‐shoots and resolves problems; makes adjustments when needed.
6. Sets up and maintains client accounts in the system as well as hard copy information; enters clients’ personal data into the system; and makes changes as they occur to ensure accuracy and eligibility for services paid for by the Social Security Administration, Medi‐Cal or other benefit agencies; communicates with the SSA, Medi‐Cal and other benefit agencies regarding a client’s eligibility for services. Respond to benefit agency inquiries as needed.
7. Maintains accounts for clients; ensures payment of related invoices and requests for disbursements in accordance with agreements.
8. Provides training and guidance to service coordinators and others in the use of the system and in the event of process changes.
9. Performs a wide variety of general clerical and administrative duties including: copying; responding to phone calls and emails; filing documents; gathering data and preparing routine/special reports.
10. Attends and participates in team and department meetings; attends training programs and courses to develop and maintain skills.
11. Maintains absolute confidentiality regarding clients, families, and service providers in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non‐confined office‐type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend limited time standing/walking throughout the facilities.
• May lift up to 15 periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Excel, Outlook
• Uniform Fiscal System
• Laserfiche (Document Management System)
• Virtual Chart (Case Management System)

The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others. Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Production speed data entry skills, minimum of 45 wpm with a high level of accuracy.
• Proficiency in Microsoft Office including Excel, Word and Outlook. Prior experience with an accounting system is preferred.
• Working knowledge of contemporary office methods.
• Math skills sufficient to calculate/balance payments; ability to interpret and apply approved rates to service authorizations and invoices.
• Ability to be flexible and work in a changing environment.
• Ability to establish and maintain routine files, records and official documents.
• Critical thinking and problem solving skills including ability to research and resolve  procedural problems.
• Ability to work effectively with people of diverse cultures, ages and backgrounds.
• Effective oral and written communications skills sufficient to draft correspondence and emails

Typically, these skills and experience result from completion of high school, and two or more years experience in similar positions.

Starting Salary Range:  $39,249 – $43,700

Equal Opportunity Employer