Open Positions

Summary

Under the direction of the Executive Director, the Senior Director of Case Management provides strategic leadership and oversight of all case management operations, including training and person-centered practices. The position also oversees Harbor’s special incident investigations, reporting, fair hearings, complaints, federal programs, and records requests.  This role ensures the delivery of high-quality, person-centered services, and aligns case management and support activities with organizational goals.  This position requires extensive knowledge of the Lanterman Act, Title 17 regulations, person-centered planning, and best practices in serving individuals with developmental disabilities.  Committed to fostering a person-centered organization and customer-service culture.  Upholds and models Harbor’s vision, mission, and guiding values in all leadership and management practices.

Essential Duties

Leadership and Strategy:

1. Serves as a key member of Harbor’s senior leadership team, providing strategic direction and mentorship to staff to enhance case management and support operations.
2. Develops and executes comprehensive case management and support strategies aligned with Harbor’s vision, mission, and guiding values.
3. Establishes performance metrics, quality standards, and data-driven decision-making processes to monitor program effectiveness and outcomes.
4. Provides leadership and support to case management and support teams, ensuring services align with best practices as well as statutory, regulatory and contractual requirements.
5. Supports Harbor’s Board of Trustees by assisting with committee work and providing leadership in organizational planning and policy development.
6. Fosters a culture of collaboration, accountability, and continuous improvement.
7. Builds and maintains relationships with key stakeholders, including community organizations and government agencies.
8. Represents Harbor in meetings, conferences, public forums, and advocacy efforts as needed.

Case Management and Support Oversight:

1. Oversees the delivery of case management and support services, ensuring compliance with the Lanterman Act, Title 17, other applicable regulations, and all applicable contracts and directives.
2. Develops and refines policies and procedures to enhance case management and support operations.
3. Advocates for individuals and families served by Harbor and works with external stakeholders to secure necessary resources and services.
4. Monitors case management and support activities to ensure quality service delivery, adherence to best practices, and continuous process improvement.

Interdepartmental Collaboration and Compliance:

1. Works closely with finance, clinical services, community services, and other departments to ensure coordinated service delivery.
2. Ensures compliance with federal, state, and local regulations and contracts governing regional center operations.
3. Oversees the development and implementation of case management and support trainings on statutory, regulatory and contractual requirements, best practices, and emerging service innovations.

Staff Development and Supervision:

1. Oversees and mentors case management and support teams, fostering professional growth and leadership development.
2. Supports workforce planning, recruitment, and retention efforts to maintain highly skilled case management and support teams.
3. Ensures ongoing training and development opportunities for case management and support teams to enhance service delivery.
4. Fosters a culture of collaboration, accountability, and continuous improvement within the case management and support teams.

Secondary Duties

Performs other duties as assigned/required.

Environment/Physical Activity

The incumbent is in a non-confined setting in which they are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc.

In the course of performing this work the incumbent may also be required to travel via personal vehicle to other facilities and community locations as needed.  The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop, bend, or stretch to access file cabinets and shelves.

The incumbent in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Excel and Power Point
• Virtual Chart
• Video conferencing platforms (e.g. Zoom, Teams)

The incumbent must be able to perform this job safely, without endangering their health or safety or that of others.  Individuals with disabilities that may affect their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

Position Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• A master’s degree in social work, psychology, healthcare administration, public administration, or a related field preferred.
• Minimum of five years of leadership in a health or human services organization, preferably in a nonprofit setting.
• In-depth knowledge of the Lanterman Act, Title 17 regulations, Home and Community-Based Services (HCBS) program, Medi-Cal Waiver programs, and person-centered planning principles.
• Demonstrated ability to manage complex case management operations while ensuring high-quality service delivery.
• Strong leadership, analytical, and problem-solving skills.
• Proven ability to collaborate effectively across departments and with external stakeholders.
• Adaptable multitasker, with ability to control and move forward on several priorities simultaneously; this includes switching priorities as required without losing momentum.
• Excellent verbal and written communication skills.
• Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
• Capacity to be flexible and work in a changing environment.
• Availability/flexibility to work varied hours including occasional evenings, nights and weekends.

Starting Salary Range: $156,015 – $226,966

Equal Opportunity Employer

Job Summary:

Harbor Regional Center is a not-for-profit corporation, which provides coordination of services and supports for individuals with developmental disabilities and their families.

The Client Services Manager, under direction of the Department of Adult’s Services Director, is responsible for managing the successful delivery of services and supports for individuals served with developmental disabilities and their families, pursuant to the provisions of the Lanterman Act as well as the policies established by the Harbor Regional Center Board of Trustees.

Examples of responsibilities and functions include the following:

• Provides leadership and management for a team of Service Coordinators to ensure individuals served and their families receive services and supports in accordance with the provisions of the Lanterman Act and the policies and procedures established by Harbor Regional Center.
• Participates in the recruitment, interviewing and hiring process for direct reports; assigns work and reviews progress; evaluates performance.
• Develops expertise among team members through coaching and modeling and by providing and promoting continuous learning opportunities.
• Builds relationships and partnerships with community-based resources serving individuals with developmental disabilities and their families including, but not limited to, schools and other publicly funded organizations, direct service providers, managed care organizations, professional organizations,etc.
• Facilitates problem solving in complex circumstances; meets with families, individuals served, and direct service providers to resolve potential conflicts.
• Maintains knowledge of current social work/service coordination practices as well as the laws and regulations applicable to the field of developmental disabilities.
• Ensures that all significant activities on behalf of individuals served and families are properly and comprehensively documented and otherwise ensures compliance with the requirements of the funding source as well as the expectations specified in the Center’s policies and procedures.
• Maintains confidentiality regarding individuals served and families in compliance with HIPAA regulations and Regional Center

Minimum Qualifications:

Knowledge and skills:

• Demonstrated managerial skills; strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations; conflict resolution skills.
• Enthusiastic commitment to the vision, mission and core values of the Center as well as compassion and respect for all individuals served and their families.
• Experience working with families from diverse cultural, linguistic and socioeconomic backgrounds; an understanding of family systems and human dynamics.
• Familiarity with the laws and regulations governing services and supports for people with developmental disabilities; especially including the Lanterman Act, the Individuals with Disabilities Education Act and related regulations.
• Familiarity with the various community-based resources available to serve people with developmental disabilities.
• Effective oral and written communication skills.
• Bilingual English/Spanish required.
• Training skills including curriculum development and implementation.
• Adaptable multi-tasking skills, with the ability to control and move forward on several priorities simultaneously including switching priorities as required without losing momentum.
• Capacity to be flexible and work in a changing environment.
• Computer skills sufficient to meet production demands of the job including Microsoft Office.
• Availability/flexibility to work varied hours including occasional evenings and weekends.

Education and experience: A master’s degree in social work, psychology or related human services discipline and not less than two years’ experience working in programs providing services for individuals with developmental disabilities. A valid California driver’s license, current automobile insurance, adequate transportation and a driving record acceptable to the organization and/or its insurance carrier.

Starting Salary Range: $84,718- $94,286

Equal Opportunity Employer

Summary

Under the direction of a Client Services Manager, Service Coordinators are responsible for providing service coordination for individuals with developmental disabilities and their families to enable them to participate in family and community life as fully as possible and to do so pursuant to the provisions of the Lanterman Act as well as the policies established by the Harbor Regional Center Board of Trustees.

Essential Duties

• Individual and family assessment and needs identification.
• Planning for provision of appropriate services and support.
• Evaluation and monitoring of service delivery and advocacy.

Skills and Abilities

Understanding of family systems and human dynamics.

Familiarity with the prevailing philosophy in the field of developmental disabilities.

Strong organizational and time management skills.

Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.

Effective oral and written communication skills.

Minimum Employment Standards

Bachelor’s degree in Social Work, Psychology or related human services field and at least 1 year post BA/BS paid work experience. A related master’s degree is preferred.

Not less than 1 year experience working in programs offering child and family assessment services, case management/service coordination, family support and referral services, or similar services.

Preferred but not required- bilingual in Chinese, French, American Sign Language, German, Japanese, Khmer, Spanish, Tagalog, and Vietnamese.

Current California driver’s license and State required insurance required if using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.

Environment/Physical Activity

The service coordinator is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the service coordinator spends time at client homes and other community facilities. The service coordinator may be exposed to clients and their families who may become volatile or emotional.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, and Excel.
• Virtual CHART
• Laserfiche
• Zoom and other video conferencing platforms.

Starting Salary Range: $57,013 – $68,786

Equal Opportunity Employer

SUMMARY

The Parent Mentor serves as a key liaison for supporting individuals with developmental disabilities and Parents/Families served by Harbor Regional Center (Harbor). This position assists individuals and families who have an identified need to access various community and regional center services. This position participates in community engagement and promotes culturally and linguistically appropriate services. The role also fosters parent – professional collaboration across agencies and supports parent/family capacity. The ideal candidate will need to demonstrate the skills to mentor, coach, and support individuals with developmental disabilities and/or their parents.

ESSENTIAL DUTIES

1.  Act as Harbor Regional Center’s Family Resource Center team, as part of parent/family support and serve as liaison between Harbor Regional Center, community partners, and service providers.
2. Develop and cultivate relationships and partnerships with key stakeholders, including self-advocates, families, service providers, Harbor staff, and community members from diverse cultural communities to gather information and valuable input regarding unique cultural and linguistic needs within Harbor’s catchment area.
3. Provide assistance to individuals who receive services, their circles of support, and the community on resources, while having a good understanding of current regulations (Lanterman Act and ADA).
4. Collaborate with individuals/families to develop Family Mentoring Plans; produce accurate and succinct reports; record pertinent contacts/notes within VirtualChart (or other appropriate database) ensuring accuracy and high-quality information.
5. Supports Harbor’s internal and external communication and engagement activities, including responding to visitors, inquiries, communication with community groups, and the public, assisting with the development and review of resources and materials to ensure accessibility and cultural relevance.
6. Disseminates relevant data, information and culturally relevant community resources to staff, individuals receiving services, their circles of support, and the community.
7. Assist with overall functions of the Family Resource Center, which may include assisting visitors navigate and obtain accurate information and resources, providing tours, process lending library, and special assignments and events as assigned by Manager.
8. Participates in meetings and training and may be responsible for presenting and communicating information and data in a variety of settings, including multi-disciplinary teams and systems.
9. Collaborate with team members on the facilitation of Harbor communications and engagement activities and initiatives, while also collaborating with others across departments to provide support when needed.
10. Collect, manage, and report data related to role. Responsible for maintaining records to ensure appropriate reporting to various entities, as needed.
11. Plan, coordinate, and participate in community outreach activities to promote awareness of the services of Harbor Regional Center.
12. Maintain absolute confidentiality regarding individuals served and families in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non‐confined office‐type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the incumbent may spends time in other community facilities. The incumbent will be exposed to volatile and emotional individuals and their families.

In the course of performing this work, the incumbent will also be required to travel via personal vehicle or public transportation to other facilities, group homes, service providers, and community locations as needed. The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend limited time standing/walking throughout the facilities.
• May lift up to 15 periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.
• May be grabbed, pushed or hit by an individual receiving services.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Power Point, Excel, Teams, and PowerPoint
• VirtualCHART
• Zoom
• Abode Acrobat
• Canva

The incumbent must be able to perform this job safely, without endangering the health or safety of themselves or others.  Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Lived experience as a Parent or Family Member of someone with a developmental disability.
• Three or more years of experience in administrative work, developmental disabilities, and supporting parents or family members through complex processes.
• Preferred fluency in a language other than English, such as Spanish, American Sign Language, Khmer, Japanese, Korean, Tagalog, Mandarin, or Vietnamese.
• Excellent, positive interpersonal skills working with others from diverse cultural, linguistic and socioeconomic backgrounds.
• Strong communication, facilitation, and public speaking skills, including ability to communicate effectively verbally and in writing, with individuals and groups from a variety of educational and socioeconomic backgrounds.
• Ability to manage multiple projects and work collaboratively with multi-disciplinary team members, including individuals with developmental disabilities, family members, service providers, and staff.
• Capacity to model positive behaviors and Regional Center values.
• Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
• Strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations.
• Ability to be flexible and work in a changing environment.
• Computer skills sufficient to meet production demands of the job including Microsoft Office, Zoom and VirtualCHART or other database software for notes.
• Ability/flexibility to work varied hours including occasional evenings, nights and weekends.

Starting Salary Range:  $40,643- $46,488

Equal Opportunity Employer

Under the direction of a Client Services Manager, Team Assistants are responsible for providing the following:

• High level of customer service to individuals served and their families, service providers, counselors, Regional Centers’ staff, the general public, and others.
• Receiving and processing client data, ensuring it is accurately scanned and/or entered into the electronic records in a timely manner.
• Performing a wide variety of clerical duties in support of the program manager, counselors and other department staff.

ESSENTIAL DUTIES

Incumbent may perform any or all of the following, depending on specific department or assignment:

1. Answers/makes telephone calls to/from clients, service providers, counselors, Regional Centers and others; responds to questions, concerns or complaints; provides information authorized for release; transfers calls to appropriate internal resources; makes and changes appointments; assesses for emergency situations and refers for appropriate services.
2. Receives and processes incoming mail and faxes; utilizes Laserfiche to scan client documents into system and distributes documents to counselors; inputs data for client reports.
3. Prepares and processes documents (copies, faxes, digital) as directed including Individual Family Service Planning, annual statements, Family Cost Participation Program information, Fair Hearing materials, referral to resources, introductory letters, point of service information, etc.
4. Performs data entry of client information; assigns cases to counselors, other regional centers or units; transfers outgoing cases; inactivates/closes cases and logs/tracks all case activity; ensures accuracy and completeness of data.
5. Maintains prints and distributes schedules to ensure all are notified as to staff whereabouts and availability.
6. Coordinates team meetings and trainings in support of the program manager, including scheduling conference rooms, notifying participants, preparing agendas, taking and distributing minutes, actively participating in meetings, arranging for refreshments, speakers, audio/visual equipment and materials.
7. Processes Federal Program and SSI document information including data entry of record information, and preparation of reports and forms; ensures availability of records for audit and distributes back to counselors afterwards; follows up with counselors to ensure compliance with schedules and deadlines.
8. Performs a wide variety of general clerical and administrative duties including: ordering/receiving and distributing supplies; copying; responding to emails; filing documents; gathering data and preparing routine/special reports.
9. Participates in team spirit activities including arranging activities and events, planning and participating in team retreats and Agency-wide events and coordinating celebrations and other occasions.
10. Maintains absolute confidentiality regarding clients and families in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Assumes responsibility for projects as assigned.

May perform any or all duties of the Receptionist.

May perform any or all of the duties of another Team Assistant

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Excel, PowerPoint, Outlook
• Laserfiche
• VirtualCHART
• Sandis Data Retrieval System
• Scheduling Software
• Other (please add)

The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.  Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Basic knowledge of client documentation methods and practices, typically the result of one or more years of experience in similar positions. Or, demonstrated proficiency in utilizing computer software to maintain large databases.
• Experience working within an electronic file structure.
• Routine, accurate skills in Microsoft Office including Word, Excel and Outlook.
• Ability to type 40 wpm.
• Working knowledge of contemporary office methods.
• Math skills sufficient to calculate/balance routine numerical data.
• Strong work organization skills to meet deadlines.
• Critical thinking and problem solving skills including ability to research and resolve procedural problems.
• Numerical and alphabetical filing procedures.
• Ability to work effectively with people of diverse cultures, ages and backgrounds.
• Effective oral and written communications skills sufficient to draft routine correspondence and emails.
• Bilingual Spanish required.
• Current California driver license, State-required insurance and a driving record acceptable to the Agency’s insurance carrier, when using personal vehicle on Center business.

Typically, these skills and experience result from completion of high school, and one or more years experience in similar positions.

Starting Salary Range:  $40,643-$46,488

Equal Opportunity Employer