Open Positions

SUMMARY

The Director of IT evaluates existing systems to ensure effectiveness, efficiency, and cost optimization, while proactively identifying and implementing new technologies to meet current and future organizational needs. The Director is responsible for developing and implementing the policies, procedures, and goals of the IT department. The Director will collaborate with staff in all functional areas of the Regional Center to understand operations and processes, and to identify, recommend, develop, implement, and maintain technology solutions. The Director will lead a team of six (6) and manage outsourced IT services. The Director is a member of executive leadership and reports to the Chief Financial Officer. This is an exempt position.

Responsibilities

• Provide leadership of the Information Technology department aligning IT initiatives with organizational goals, priorities, and service delivery needs.
• Oversee all IT systems including, but not limited to, data, network, storage, servers, helpdesk/desktop/software support, and telephones.
• Establish policies, standards, practices, and security measures to ensure effective and consistent operations.
• Responsible for maintaining and enforcing security standards to safeguard data and ensure HIPAA compliance and for coordination of data retention and disaster recovery planning.
• Develop and implement short- and long-term strategic plans to ensure IT systems meet existing and future requirements.
• Develop and manage the budget and schedule for maintenance, software support, and licenses; for specific projects; and for equipment purchase and planned life cycle replacement.
• Manage user support including helpdesk and IT application training.
• Direct and manage outsourced IT activities and operations.
• Focus on customer satisfaction and continuous improvement for business processes.

Upcoming projects include server and computer upgrade/replacements, including UPS/PDU and audiovisual equipment; email migration to Microsoft 365; review and update of policies and procedures, including artificial intelligence (AI) and document retention; training for staff, including security awareness; and software upgrades and improvements, including document management and participation in State-wide system development.

The system architecture consists of:

• Hardware: Juniper switches, Mist Wireless Networks, Fatpipe Internet Traffic Control, Barracuda Networks, Sophos firewalls, HPE Alletra storage, Ivanti SSLVPN, HP Servers, HP laptops, Dell workstations, APC UPS
• Operating and ID Management Systems: VMWare vSphere v8+, Microsoft Windows10/11, Server2008, 2012, 2016, 2022; Microsoft Active Directory v. 2016
• Key Applications: Microsoft Exchange 2016, Microsoft SQL Server 2019, Microsoft Office Suite 2016, Microsoft Office 365
• In-House Applications: Harbor’s primary client management system is a custom application called VirtualChart and HRC utilizes California State’s AS/400 financial and data collection system, custom financial applications
• Document Management: Laserfiche v.9.0
• Telephone: RingCentral/Mitel
• Monitoring and Protection: SolarWinds Orion, Sophos Central Antivirus and InterceptX, BMC Footprints and Asset Management
• Email delivery and monitor: Barracuda Networks, Mimecast

Qualifications

Education and work experience:

• Bachelor’s degree in computer science, technology, or information systems.
• Seven (7) years of IT experience; at least three (3) years should include management experience in an organization of 100+ or a large department; planning and project management of IT projects and upgrades.
• Nonprofit experience a plus.

Knowledge/skills:

• Exceptional leadership, interpersonal and communication skills
• Excellent project and time management skills
• Analytical and problem solving skills
• Proven ability to lead transformative IT projects, such as Software-as-a-Service (SaaS) and virtualization initiatives (server and VDI)
• Strong knowledge of Windows server and operating system environments, Active Directory, and client/server application architectures
• Must be able to work occasional nights, weekends, and holidays, and will be on call for emergencies.

Salary will be commensurate with experience; a comprehensive benefit package is also provided.

Starting Salary Range:  $139,194 – $154,918

Equal Opportunity Employer

SUMMARY

Under the direction of a Client Services Manager, Service Coordinators are responsible for providing service coordination for individuals with developmental disabilities and their families to enable them to participate in family and community life as fully as possible and to do so pursuant to the provisions of the Lanterman Act as well as the policies established by the Harbor Regional Center Board of Trustees.

ESSENTIAL DUTIES

• Individual and family assessment and needs identification.
• Planning for provision of appropriate services and support.
• Evaluation and monitoring of service delivery and advocacy.

Skills and Abilities

Understanding of family systems and human dynamics.

Familiarity with the prevailing philosophy in the field of developmental disabilities.

Strong organizational and time management skills.

Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.

Effective oral and written communication skills.

Minimum Employment Standards

• Bachelor’s degree in Social Work, Psychology or related human services field and at least 1 year post BA/BS paid work experience. A related master’s degree is preferred.
• Not less than 1 year experience working in programs offering child and family assessment services, case management/service coordination, family support and referral services, or similar services.
• Preferred but not required- bilingual in Chinese, French, American Sign Language, German, Japanese, Khmer, Spanish, Tagalog, and Vietnamese.
• Current California driver’s license and State required insurance required if using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.

Environment/Physical Activity

The service coordinator is in a non-confined setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the service coordinator spends time at client homes and other community facilities. The service coordinator may be exposed to clients and their families who may become volatile or emotional.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, and Excel
• Virtual CHART
• Laserfiche
• Zoom and other video conferencing platforms

Starting Salary Range: $57,013 – $68,786

Equal Opportunity Employer

SUMMARY

The Parent Mentor serves as a key liaison for supporting individuals with developmental disabilities and Parents/Families served by Harbor Regional Center (Harbor). This position assists individuals and families who have an identified need to access various community and regional center services. This position participates in community engagement and promotes culturally and linguistically appropriate services. The role also fosters parent – professional collaboration across agencies and supports parent/family capacity. The ideal candidate will need to demonstrate the skills to mentor, coach, and support individuals with developmental disabilities and/or their parents.

ESSENTIAL DUTIES

1.  Act as Harbor Regional Center’s Family Resource Center team, as part of parent/family support and serve as liaison between Harbor Regional Center, community partners, and service providers.
2. Develop and cultivate relationships and partnerships with key stakeholders, including self-advocates, families, service providers, Harbor staff, and community members from diverse cultural communities to gather information and valuable input regarding unique cultural and linguistic needs within Harbor’s catchment area.
3. Provide assistance to individuals who receive services, their circles of support, and the community on resources, while having a good understanding of current regulations (Lanterman Act and ADA).
4. Collaborate with individuals/families to develop Family Mentoring Plans; produce accurate and succinct reports; record pertinent contacts/notes within VirtualChart (or other appropriate database) ensuring accuracy and high-quality information.
5. Supports Harbor’s internal and external communication and engagement activities, including responding to visitors, inquiries, communication with community groups, and the public, assisting with the development and review of resources and materials to ensure accessibility and cultural relevance.
6. Disseminates relevant data, information and culturally relevant community resources to staff, individuals receiving services, their circles of support, and the community.
7. Assist with overall functions of the Family Resource Center, which may include assisting visitors navigate and obtain accurate information and resources, providing tours, process lending library, and special assignments and events as assigned by Manager.
8. Participates in meetings and training and may be responsible for presenting and communicating information and data in a variety of settings, including multi-disciplinary teams and systems.
9. Collaborate with team members on the facilitation of Harbor communications and engagement activities and initiatives, while also collaborating with others across departments to provide support when needed.
10. Collect, manage, and report data related to role. Responsible for maintaining records to ensure appropriate reporting to various entities, as needed.
11. Plan, coordinate, and participate in community outreach activities to promote awareness of the services of Harbor Regional Center.
12. Maintain absolute confidentiality regarding individuals served and families in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non‐confined office‐type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the incumbent may spends time in other community facilities. The incumbent will be exposed to volatile and emotional individuals and their families.

In the course of performing this work, the incumbent will also be required to travel via personal vehicle or public transportation to other facilities, group homes, service providers, and community locations as needed. The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend limited time standing/walking throughout the facilities.
• May lift up to 15 periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.
• May be grabbed, pushed or hit by an individual receiving services.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Power Point, Excel, Teams, and PowerPoint
• VirtualCHART
• Zoom
• Adobe Acrobat
• Canva

The incumbent must be able to perform this job safely, without endangering the health or safety of themselves or others.  Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Lived experience as a Parent or Family Member of someone with a developmental disability.
• Three or more years of experience in administrative work, developmental disabilities, and supporting parents or family members through complex processes.
• Preferred fluency in a language other than English, such as Spanish, American Sign Language, Khmer, Japanese, Korean, Tagalog, Mandarin, or Vietnamese.
• Excellent, positive interpersonal skills working with others from diverse cultural, linguistic and socioeconomic backgrounds.
• Strong communication, facilitation, and public speaking skills, including ability to communicate effectively verbally and in writing, with individuals and groups from a variety of educational and socioeconomic backgrounds.
• Ability to manage multiple projects and work collaboratively with multi-disciplinary team members, including individuals with developmental disabilities, family members, service providers, and staff.
• Capacity to model positive behaviors and Regional Center values.
• Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.
• Strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations.
• Ability to be flexible and work in a changing environment.
• Computer skills sufficient to meet production demands of the job including Microsoft Office, Zoom and VirtualCHART or other database software for notes.
• Ability/flexibility to work varied hours including occasional evenings, nights and weekends.

Starting Salary Range:  $40,643- $46,488

Equal Opportunity Employer

Under the direction of a Client Services Manager, Team Assistants are responsible for providing the following:

• High level of customer service to individuals served and their families, service providers, counselors, Regional Centers’ staff, the general public, and others.
• Receiving and processing client data, ensuring it is accurately scanned and/or entered into the electronic records in a timely manner.
• Performing a wide variety of clerical duties in support of the program manager, counselors and other department staff.

ESSENTIAL DUTIES

Incumbent may perform any or all of the following, depending on specific department or assignment:

1. Answers/makes telephone calls to/from clients, service providers, counselors, Regional Centers and others; responds to questions, concerns or complaints; provides information authorized for release; transfers calls to appropriate internal resources; makes and changes appointments; assesses for emergency situations and refers for appropriate services.
2. Receives and processes incoming mail and faxes; utilizes Laserfiche to scan client documents into system and distributes documents to counselors; inputs data for client reports.
3. Prepares and processes documents (copies, faxes, digital) as directed including Individual Family Service Planning, annual statements, Family Cost Participation Program information, Fair Hearing materials, referral to resources, introductory letters, point of service information, etc.
4. Performs data entry of client information; assigns cases to counselors, other regional centers or units; transfers outgoing cases; inactivates/closes cases and logs/tracks all case activity; ensures accuracy and completeness of data.
5. Maintains prints and distributes schedules to ensure all are notified as to staff whereabouts and availability.
6. Coordinates team meetings and trainings in support of the program manager, including scheduling conference rooms, notifying participants, preparing agendas, taking and distributing minutes, actively participating in meetings, arranging for refreshments, speakers, audio/visual equipment and materials.
7. Processes Federal Program and SSI document information including data entry of record information, and preparation of reports and forms; ensures availability of records for audit and distributes back to counselors afterwards; follows up with counselors to ensure compliance with schedules and deadlines.
8. Performs a wide variety of general clerical and administrative duties including: ordering/receiving and distributing supplies; copying; responding to emails; filing documents; gathering data and preparing routine/special reports.
9. Participates in team spirit activities including arranging activities and events, planning and participating in team retreats and Agency-wide events and coordinating celebrations and other occasions.
10. Maintains absolute confidentiality regarding clients and families in compliance with HIPAA regulations and Regional Center policies.

SECONDARY DUTIES

Assumes responsibility for projects as assigned.

May perform any or all duties of the Receptionist.

May perform any or all of the duties of another Team Assistant

Performs related duties as required.

ENVIRONMENT/PHYSICAL ACTIVITY

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities.
• May lift up to 15 lbs. periodically. If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, postage meter, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Excel, PowerPoint, Outlook
• Laserfiche
• VirtualCHART
• Sandis Data Retrieval System
• Scheduling Software
• Other (please add)

The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.  Individuals with disabilities that may impact their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• Basic knowledge of client documentation methods and practices, typically the result of one or more years of experience in similar positions. Or, demonstrated proficiency in utilizing computer software to maintain large databases.
• Experience working within an electronic file structure.
• Routine, accurate skills in Microsoft Office including Word, Excel and Outlook.
• Ability to type 40 wpm.
• Working knowledge of contemporary office methods.
• Math skills sufficient to calculate/balance routine numerical data.
• Strong work organization skills to meet deadlines.
• Critical thinking and problem solving skills including ability to research and resolve procedural problems.
• Numerical and alphabetical filing procedures.
• Ability to work effectively with people of diverse cultures, ages and backgrounds.
• Effective oral and written communications skills sufficient to draft routine correspondence and emails.
• Bilingual Spanish required.
• Current California driver license, State-required insurance and a driving record acceptable to the Agency’s insurance carrier, when using personal vehicle on Center business.

Typically, these skills and experience result from completion of high school, and one or more years experience in similar positions.

Starting Salary Range:  $40,643-$46,488

Equal Opportunity Employer

SUMMARY

HRC’s main office in Torrance, CA consists of offices for our staff, as well as conference and meeting rooms, and HRC’s Resource and Assistive Technology Center. HRC also operates a satellite office in Long Beach. The Long Beach Office was established to be more geographically convenient for the families in the eastern and southern cities in our service area. HRC has a receptionist at each location. We are currently recruiting for the Torrance Receptionist position. The Torrance Receptionist will regularly cover for the Long Beach Receptionist.

Job Description

Under the direction of the Facilities Supervisor the Receptionist is responsible for

• Providing a high level of customer service to visitors, clients, service providers, Harbor Regional Center (HRC) staff, and the general public.
• Greeting and directing visitors at the front desk at the Torrance Main Office or Long Beach Site Office.
• Answering and routing incoming telephone calls and providing general information.
• Performing a wide variety of clerical duties in support of the Facilities Administration Supervisor and other Regional Center staff.

RESPONSIBILITIES

1. Greets and directs visitors; provides general information, as well as information regarding meetings and trainings taking place at the Regional Center; notifies staff of appointment arrivals.
2. Answers incoming telephone calls to HRC’s main number; responds to general questions, concerns or complaints; transfers calls to appropriate internal resources; assesses for urgent matters and refers calls to the appropriate staff (manager, Team Assistant, or Officer of the Day); checks and routes messages left during non-business hours.
3. Maintains the staff phone roster; updates and distributes monthly.
4. Assists daily with opening the facility for staff and the public; monitors daily schedule of meetings and appointments in conference rooms; assists staff with reserving conference rooms.
5. Checks that furniture, equipment, and services in public areas are in good working order; makes sure that various toys and materials used by staff and families are organized and clean; receives notice from staff of building issues and informs the Facilities Manager and/or building or property management staff; assists staff with setting up audio-visual equipment.
6. Maintains building security logs and assigns visitor keycards as necessary; periodically checks security camera and access system; acts as Floor Warden for lobby, conference rooms, and public area, by informing and directing visitors and staff in an emergency.
7. Identifies assigned teams and/or service coordinators for inquiries regarding clients utilizing Virtual Chart; receives documents from visitors for HRC staff and will scan and email as appropriate.
8. May assist in the Resource Center, by assisting visitors with checking out and returning materials and by ensuring that HRC pamphlets and publications are stocked.
9. Performs a wide variety of general clerical and administrative duties including: ordering/receiving and distributing supplies; copying; responding to emails; filing documents; gathering data and preparing routine/special reports.
10. Participates in team spirit activities including arranging activities and events, planning and participating in team retreats and Agency-wide events and coordinating celebrations and other occasions.
11. Maintains absolute confidentiality regarding clients and families in compliance with HIPAA regulations and Regional Center policies.
12. Performs related duties as required.

QUALIFICATIONS

Education and work experience:

• Completion of high school
• One or more years’ experience in similar positions.

Knowledge/skills:

• Basic knowledge of client documentation methods and practices, typically the result of one or more years of experience in similar positions. Or, demonstrated proficiency in utilizing computer software to maintain large databases
• Accurate skills in Microsoft Office including Word, Excel and Outlook. Ability to type 40 wpm. Math skills sufficient to calculate/balance routine numerical data. Numerical and alphabetical filing procedures. Effective oral and written communications skills sufficient to draft routine correspondence and emails
• Strong work organization skills to meet deadlines
• Critical thinking  and  problem  solving  skills  including  ability  to  research  and  resolve  procedural problems
• Ability to work well under pressure with competing priorities.
• Ability to communicate and work effectively with people of diverse cultures, ages and backgrounds.
• Bilingual Spanish required
• Current California driver’s license, State-required insurance and a driving record acceptable to the Agency’s insurance carrier, when using personal vehicle on Center business.

Starting Salary Range:  $40,643-$46,488

Equal Opportunity Employer