Director of Information & Development

The Director of Information and Development is responsible for managing the Center’s public information, community relations, and organizational development activities.  This includes the effective management of informational materials, social media, community outreach, legislative advocacy, special events, strategic planning and systems review, fund development, and various special projects.

ESSENTIAL DUTIES

Provides management oversight to ensure development and distribution of print, audiovisual, electronic, internet content, and social media that are current and of high quality and effectively and professionally project the Center’s message.

Manages all public relations activities, including communication with the general public. Serves as the Center’s chief information officer and directs all contact with the media. Represents and speaks for the Center.

Manages community events and outreach to promote awareness of the services of the Center.

Develops performance plans, oversees performance outcome reviews, and ensures that the planning and review process is comprehensive and effective. Reports results and communicates to senior managers, board, and DDS.

Provides analysis and presentations of data generated from the National Core Indicators (NCI) surveys conducted by the state.

Ensures that public meetings or focus groups are appropriately planned, organized, and facilitated.

Directs planning, development and implementation of training for staff, clients and families, including identifying needs and coordinating with others to develop and implement training as needed.  Collaborates with counterparts at other regional centers for the development and sharing of training and information tools and resources.

Disseminates training information to staff, clients, families, and the community including management of Learning Management System and Training Calendars, and marketing of upcoming events through social media.

Keeps abreast of news, legislative initiatives and issues of interest to the Center and the developmental services community, and ensures that HRC staff and community remain informed.

Serves as the privacy officer for the Center. Oversees training, information and consultation to Regional Center staff to maintain privacy and confidentiality regarding clients and families in compliance with HIPAA regulations, Regional Center policies and procedures.

Serve as liaison to HRC Board of Trustee committees as assigned.  Develops agendas, maintain minutes, and reports to the full board on committee activities.

Plans and directs community and fund development campaigns, including writing and submitting grant proposals.

Plans and directs special events and campaigns that are of high quality.

Provides management oversight for the activities of the Public Information Specialist and assigned staff in accordance with the policies and procedures established by Harbor Regional Center.  Performs managerial duties; interviews applicants for employment; assigns and reviews progress of assignments; manages performance and recommends salary increases; and develops higher levels of expertise by encouraging further education, participation in seminars and providing learning opportunities.

Provides management oversight for the activities of the Family Resource Center and assigned staff in accordance with the policies and procedures established by Harbor Regional Center.  Performs managerial duties; interviews applicants for employment; assigns and reviews progress of assignments; manages performance and recommends salary increases; and develops higher levels of expertise by encouraging further education, and providing learning opportunities.

Serves as a member of the organization’s senior management team; provides leadership to staff to strengthen programs and operations; promotes the Center’s goals and philosophies to staff; participates in management committees; provides staff support to Board committees, and actively cooperates with others in support of the Center’s goals. 

The incumbent is in a non-confined setting in which they are free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In addition, the incumbent spends time at group homes and other community facilities. The incumbent will be exposed to volatile and emotional clients and their families.                                                             

In the course of performing this work, the incumbent may also be required to travel via personal vehicle or public transportation to other facilities, group homes, service providers, and community locations as needed. The incumbent:

• Will spend time sitting, utilizing the computer.
• Will spend time standing/walking throughout the facilities and group homes.
• May lift up to 15 lbs. periodically.  If more, the incumbent must request assistance.
• May stoop or stretch to access file cabinets, shelves.

The individual in this position may operate any standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Computer software may include any or all of the following:

• Microsoft Office including Word, Outlook, Excel and Power Point
• Virtual Chart
• Adobe Acrobat
• Website Content Management System
• Learning Management System
• Course authoring software such as Articulate, Storyline
• Survey Monkey

Social Media programs such as Facebook, Twitter, Instagram, YouTube, Vimeo, Simple Send

The incumbent must be able to perform this job safely, without endangering their health or safety or that of others.  Individuals with disabilities that may affect their ability to perform these duties are encouraged to meet with Human Resources to discuss options for accommodation.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job.  Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

• A Master’s degree in human services, public relations or public administration, or related field.

• Experience in programs providing services to individuals with developmental disabilities preferred.

• Experience working with community members from diverse cultural, linguistic and socioeconomic backgrounds.

• Knowledge of the principles, philosophies, procedures, techniques and standards of public relations and communication.

• Ability to analyze complex administrative problems and put effective changes into practice.

• Ability to interpret and apply a variety of legal requirements and policy standards.

• A comprehensive working knowledge of the laws and regulations associated with Regional Center clients and services (i.e. Welfare and Institutions Code, HIPAA).

• An understanding of family systems and human dynamics, and knowledge of developmental disabilities.

• Working knowledge of community-based resources to address special needs of clients.

• Current California driver’s license and State-required insurance required when using personal vehicle on Center business and a driving record acceptable to the organization and/or its insurance carrier.

• Effective oral and written communication skills, including the ability to speak effectively, prepare clear and concise written materials and reports, and read legislation and other legal documents.

• Demonstrated managerial skills sufficient to supervise staff member and collaborate with staff throughout the organization.

• Training management skills including curriculum planning, development and implementation. 

• Strong problem-solving skills and demonstrated ability to apply independent judgment in critical situations; conflict resolution skills

• Capacity to be flexible and work in a changing environment.

• Computer skills sufficient to meet production demands of the job including Microsoft Office and software for public information and learning management.

• Availability/flexibility to work varied hours including occasional evenings, nights and weekends.

• Knowledge of emergency procedures of the Regional Center.

• Capacity to model positive behaviors and Regional Center values.