Director of Intake and Clinical Services

Summary

Post

Under the direction of the Executive Director, the Director of Intake and Clinical Services is responsible for providing leadership, oversight, and general administration for Harbor Regional Center’s (Harbor’s) Intake and Clinical Services Staff.  This position oversees the intake and assessment process for both Lanterman and Early Start Service applicants, and is responsible for developing innovative ways to improve Harbor’s child find activities.  This position also provides oversight and guidance to the Clinical Services Staff and consultants, and works collaboratively with other Directors regarding services to meet the unique needs and goals of individuals served by Harbor Regional Center.  Upholds and models Harbor’s vision, mission, and guiding values, and relies on them as guides for all leadership and management decisions.  Has a strong personal commitment to a person-centered approach that aligns with and supports Harbor’s commitment to being a person-centered organization.

Essential Duties:

  1. Serves as a member of Harbor’s senior leadership team; provides leadership and mentoring to staff to strengthen the organization’s programs and operations; promotes Harbor’s vision, mission, guiding values and strategic directions to staff; participates in management and other internal committees; provides staff support to the committee work of Harbor’s Board of Trustees; and actively cooperates with other Harbor staff in all aspects of work.
  2. Oversees the processes for intake, assessment, and determination of eligibility for regional center services in accordance with the Lanterman Developmental Disabilities Act and/or other Federal and State laws.
  3. Provides leadership, direction and management of activities to clinical staff and contracted consultants to ensure that the medical, psychological and allied health care needs of individuals served by Harbor are met. 
  4. Facilitates problem solving in complex circumstances involving individuals with developmental disabilities, their families, staff, service providers, and other community-based organizations.
  5. Develops collaborative relationships with staff at the Department of Developmental Disabilities Services (DDS) and the Association of Regional Center Agencies (ARCA).  Attends and actively participates in statewide meetings, assists DDS in gathering information via surveys, and seeks clarification as needed regarding directives and guidance issued by DDS.
  6. Fosters existing, and develops new, collaborative relationships with community partners and community-based organizations that provide resources to and/or directly serve individuals with developmental disabilities and their families, including other regional centers.
  7. Assists in the identification and recruitment of service providers to conduct assessments and provide clinical services to individuals applying for services from Harbor, or who are already eligible for services through Harbor.
  8. Ensures completion of overall job assignments, establishment of clear and consistent performance expectations, and utilization of departmental resources within the Intake and Clinical Services Department that align with and carry forward Harbor’s vision, mission and guiding values.
  9. Requires exceptional interpersonal, written, and verbal communication skills to articulate and explain complex systems and processes in a clear, non-technical manner to internal and external stakeholders, e.g., Board, staff, individuals served, families, service providers, community members and other stakeholders.  The Director also leads special projects and communicates clearly to all involved parties.

Education and Experience:

  • Must have at least five (5) years of relevant experience in human service settings with increasing management responsibility.
  • Master’s degree required. Relevant fields of study include, but are not limited to, psychology, occupational therapy, physical therapy, speech and language pathology, medical, social work, childhood development, and education.
  • California Driver’s License, reliable transportation, and proof of insurance is required.
  • Nonprofit experience a plus.
  • Bilingual a plus.

Knowledge and Skills:

  • Knowledge and understanding of relevant Federal and State laws and regulations including, but not limited to:  Lanterman Developmental Disabilities Services Act; California Early Start Program.
  • Knowledge and understanding of the principles of leadership, management and supervision, including performance monitoring and change management.
  • Adaptable multitasker, with the ability to control and move forward on several priorities simultaneously; this includes switching priorities as required without losing momentum.
  • Strong troubleshooting, problem solving, conflict resolution and critical thinking skills, as well as a demonstrated ability to apply independent judgment in critical situations. 
  • Flexibility in a changing work environment, including flexibility to work varied hours including occasional evenings, nights and weekends.

Physical requirements:

  • Will spend time sitting, utilizing the computer.
  • May lift up to 15 lbs. periodically.  If more, the incumbent must request assistance.
  • May stoop or stretch to access file cabinets, shelves.
  • May operate standard office equipment including telephones, copy machines, scanning equipment, computer peripheral equipment, etc.

Knowledge of and/or familiarity with computer software programs such as:

  • Microsoft Office including Word, Outlook, Excel and Power Point
  • Virtual Chart
  • Laserfiche
  • Adobe Acrobat
  • ZOOM and other video conferencing platforms

Other Requirement:

Upon job offer acceptance, candidates will be required to show proof of Covid-19 vaccination and booster if eligible.  A reasonable accommodation may be requested for an exemption from the Covid-19 vaccination requirement.

Starting Salary Range:  $132,496 - $147,472 

Salary is negotiable depending on experience.

 

Equal Opportunity Employer

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