Manager of Emergency Services



The Manager of Emergency Services will coordinate and manage emergency planning, response, and recovery efforts to protect regional center staff, clients, families, and service providers affected by any emergency of varying levels. The Manager of Emergency Services will serve as HRC’s primary contact and expert in response to any natural or man-made disaster. These tasks will be accomplished in partnership with local and government agencies through the State of California’s Emergency Management System (SEM) structure. The Manager of Emergency Services will collaborate with all HRC departments and must have a thorough understanding of the regional center’s organizational structure, policies, processes, and systems to identify priorities and concerns. The Manager of Emergency Services reports to the Chief Financial Officer.


  • Coordinate disaster response activities including, but not limited to: immediate notifications and updates to those who may be impacted; identify closures and loss of services; identify and address shelter needs; secure emergency supplies; coordinate necessary post-disaster assistance for clients as needed; and coordinate between DDS, other regional centers, and local agencies to maintain client safety and supports.
  • Establish and maintain partnerships with various local and county entities (law enforcement, local government offices, utilities, etc.) to plan, prepare and respond to emergencies; and provide education to those entities on regional center roles and the unique behavioral and medical needs of our clients. Participate in State funded training activities and exercises.
  • Maintain and update HRC’s Emergency Operations Plan (EOP), and policies and procedures related to emergency preparedness, safety, and security for the Agency.
  • Develop materials and provide training for HRC staff, clients, families, and service providers on emergency preparedness.
  • Coordinate with HRC’s service providers to ensure providers have current emergency plans in place.
  • Responsible for the coordination of safety and security best practices for day-to-day activities and special events.
  • Maintain supplies and equipment, and update data and contact information that may be needed to respond to an emergency and to assist HRC’s On Call Manager.
  • Recruit and train a core group of HRC staff, including floor wardens to carry out emergency response activities and managers with roles in emergency operations, ensuring that assignments are clear and backup staff identified.
  • Perform tests/evaluations of emergency plans and systems, including HRC’s emergency notification system (Everbridge).
  • Participate in post-emergency/incident reviews and evaluations. Provide status reports regarding HRC’s response/recovery efforts and community needs assessments.
  • Responsible for other duties as assigned.


  • Strong understanding of Emergency Services Act (ESA); Incident Command Systems (ICS); Standardized Emergency Management System/National Incident Management System (SEMS/NIMS); Emergency Support Functions (ESF); Recovery Support Functions (RSF); Emergency Management Mutual Aid (EMMA); Hazard Mitigation Plan (HMP); Emergency Communications System (Everbridge)
  • Knowledge of local, state and federal government responses during and after a declared emergency
  • Excellent planning, organization, and coordinating skills
  • Excellent written and oral communication skills (public speaking is required)
  • Microsoft Suite (Outlook, Excel, Word, Power Point, etc.); experience with data collection and analysis

Education & Experience

  • Bachelor’s degree and two years management experience in related field.
  • Within two (2) years of hire, must complete FEMA and CalOES training/certification plan as outlined by DDS
  • Valid CA DL/Auto Insurance

Environment/Physical Requirements

The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. In the course of performing this work, the incumbent:

  • Will spend time sitting, utilizing the computer
  • Will spend limited time standing/walking throughout the facilities
  • May lift up to 20 lbs. periodically. If more, the incumbent must request assistant.
  • May stoop or stretch to access file cabinets, shelves
  • Will work standard 40 hour week but may be on call and required to work evenings and weekends to respond to emergencies

Other Requirement

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for an exemption from the COVID-19 vaccination requirement.

Please submit cover letter and resume to