We are committed to building strong partnerships with individuals
served and their families. Our goal is to be responsive to each
individual’s unique needs and to clearly communicate options for
the individuals we serve and their families. But despite our best
efforts, there may be a time when the individual we serve or
their family disagrees with the decision we make. If this
happens, individuals or families may ask us to review our
decision to make sure that all information was considered.
We will make every effort to resolve disagreements informally,
through discussion with your Service Coordinator, their Client
Services Manager, or Department Director.
A number of formal processes have been established for responding
to concerns or complaints related to services that are provided
by HRC or our contracted service providers. The Department
of Developmental Services (DDS) contracts with the
Office of Administrative Hearings (OAH) to provide
mediation and hearings for various programs.
The Complaint Process is used when an individual/family, or any
representative acting on behalf of someone served by regional
center, believes that any right has been wrongly or unfairly
denied by a regional center or a contracted service
provider. This process is not to be used by
individuals/family to resolve disputes about eligibility, or the
nature, scope, or amount of services.
If a violation of rights is confirmed to have
occurred, the intent of the complaint process is to provide a
meaningful resolution and attempt to prevent similar violations
from occurring again.
For children from birth to 36 months whom are served by the
Regional Center, complaints are submitted to the Department of
Developmental Services (DDS).
For more information for children birth to 36 months who
are served by Regional Centers: