Medi-Cal is an important health support utilized by many HRC clients. In addition to basic medical care, certain clients will qualify for specialized care funded by Medi-Cal (e.g., shift nursing, In-Home Supportive Services, durable medical equipment). This Street Smarts section provides information on the Medi-Cal program, to allow you to assist clients in accessing the Medi-Cal services available to them.
The Department of Health Care Services Website www.dhcs.ca.gov. provides general information on MediCal services, providers, and resources for people with disabilities.
Medi-Cal and Private Insurance
If a client has Medi-Cal and private health insurance, the private health insurance will act as the primary coverage. Medi-Cal will act as secondary coverage. Private insurance should be billed first for all medical services; services that are denied by private insurance may be submitted to Medi-Cal for approval and funding.
Medi-Cal for Clients in Long-term Care Facilities
If the client had Medi-Cal benefits before entering the long-term care facility (e.g., a Skilled Nursing Facility (SNF) or Intermediate Care Facility (ICF)), the previous benefits remain in place for up to 3 months. After that time, the client must apply for Long-Term Medi-Cal or the benefits will be terminated.
Replacement Medi-Cal Cards
The client can call the LA County Medi-Cal Help Line at (877) 597-4777 to request a replacement Medi-Cal card.